RETURN AND REPLACEMENT

Where was the product purchased?

Select the sales channel for the item you would like to exchange/return to see the rules that apply to your purchase.

Online Online purchase Return and exchange rules for online orders, including both domestic and international returns (i.e. products purchased through our website). View details Details below ↓ Offline In-store purchase Rules applicable to purchases made in Blink Blink physical stores. View details Details below ↓

ONLINE (order placed through the online store)

Returns & exchanges for online purchases

Below you will find the details applicable to customers who complete their purchase through our online store.

Domestic return 30 days (from the delivery date) Free of charge

International order return 30 days (from the delivery date) Cost covered by the customer

Exchange 30 days (from the delivery date) Cost covered by the customer

How to start a return

Select your order return by logging into your account and following the return wizard
Go to the dedicated website with the automatic return form
Visit one of our physical stores with proof of purchase (receipt/invoice). You can find the list of our stores here.

Timeframes & settlement

Received returns are reviewed and processed within 14 days of receiving the parcel.
The refund is made using the same payment method that was used to pay for the order (in the case of instant payment methods such as Przelewy24/PayPal/Dotpay).
For traditional bank transfers, please provide the bank account number to which the funds should be refunded by email or in writing (included with the return).

Product exchange

Exchanging a product for another item from our assortment is possible within 30 days from the order completion date.
To complete the exchange, the product must be sent to us at your own expense. Return shipping address:
Glaser Group Sp. z o.o.
ul. Żurawia 2/44
00-503 Warszawa
(there is no in-person return parcel drop-off point at the above location - the only way to deliver the parcel to this address is via a courier service of your choice)
Any overpayment difference is credited to the customer's balance by default. If you would like the funds to be refunded to your bank account, please provide the account number by email or in writing (included with the return).
For installment orders, the refund is always made directly to the bank in order to close the credit agreement, with delivery costs deducted.

Exclusions & exceptions

Products excluded from return/exchange eligibility:

Eyewear with prescription lenses fitted (i.e. prescription glasses)
Personalised products (i.e. glasses with custom solutions)
Used products and products showing signs of wear

If you have any additional questions, please contact us via the contact form available on the website, by email at info@blinkblink.pl, or by phone at +48888800000.

OFFLINE (purchase made in one of our physical stores)

Returns & exchanges for in-store purchases

Below you will find the details applicable to customers who complete their purchase in our Blink Blink physical stores.

Return 7 days (from the purchase date) At the store where the purchase was made

Exchange 14 days (from the purchase date) Printed receipt or invoice

Refund Using the same payment method Product without signs of use or damage

Where to complete a return or exchange

A return or exchange can only be completed at the store where the purchase was made.
A purchase made in one of our physical stores must be handled directly by that store. (it is not possible to generate or process the return through the website)
The basis for accepting the request is proof of purchase of the product (i.e. a printed receipt or invoice).

Timeframes & conditions

A return is possible within 7 days from the purchase date.
An exchange is possible within 14 days from the purchase date.
The returned or exchanged product must not show any signs of use or damage.

Refund settlement

The refund is made using the same payment method that was used during the purchase.
The refund is processed after the product has been positively verified by the store.
If you have any questions regarding the settlement, we recommend contacting the store where the purchase was made directly.

Excluded products

Medical devices, such as prescription glasses with prescription lenses and contact lenses.
Glasses made to the customer’s individual parameters and custom products.
Service parts.
Gift cards.

If you would like to receive a VAT invoice, please inform the sales assistant before making the purchase. A VAT invoice for a receipt can only be issued if the receipt contains the buyer’s tax identification number (NIP).