Frequently asked questions (FAQ)

● Who are we and what do we offer?
Blink Blink is an optical salon offering in-store shopping in three cities: Warsaw, Łódź, and Gdańsk, as well as online shopping throughout Poland and Europe. In-store, you can take comprehensive care of your vision with an eye examination and optical lens recommendations from qualified Optometrists, contact lens fitting, and selection of corrective and/or sunglasses frames suited to your face shape.

● Where are our physical stores located?
Our stores are located in attractive, well-connected locations. 6 locations in Warsaw: Plac Trzech Krzyży 18, Westfield Mokotów, CH Blue City, Elektrownia Powiśle, Royal Wilanów, CH Promenada. In Gdańsk, you can find us at Forum Gdańsk, and in Łódź at Piotrkowska OFF. Check the addresses and opening hours here: https://blinkblink.pl/pl/contact.html

● How can I contact you?
Contact details for each location can be found here: https://blinkblink.pl/pl/contact.html Our customer service office is available Monday to Friday from 10 AM to 6 PM at +48 888 800 000 and via email info@blinkblink.pl. We also have an Instagram profile: https://www.instagram.com/blinkblink.pl/

● How can I check product availability online and in-store?
All sunglasses and optical glasses displayed in our online store are available in our warehouse — ensuring a secure purchase and fast shipping. Products ordered from the manufacturer are usually spare parts such as lenses, temples, or nose pads. If a product is unavailable, you can use the “notify me when available” button to add your email to the mailing list and receive a notification when it’s back in stock. To check availability in-store, select “Check where you can see and buy in-store” on the product page under the payment button.

● Why is the product available in-store but not online?
Some of our luxury brands are authorized for in-store sales only, such as Celine, Chanel, Dior, and Loewe. For these products, you can send an individual product inquiry.

● Can I order prescription glasses online?
Yes, if you wish to order prescription glasses, please contact our Optician online by phone +48 888 800 000 or email info@blinkblink.pl. You will receive a personalized quote and lens recommendation tailored to your visual and daily needs. You can also place an order yourself on the selected frame or sunglasses product page using the “Buy and choose lenses” button.

● How do I place an order?
To place an order in our online store, click the “add to cart” button and then fill in your details. Orders can also be placed by phone at +48 888 800 000 or by email at info@blinkblink.pl.

● How can I check my order status?
To check your order status, log in to your customer account and click “current orders.” If you did not create an account during checkout, you can reset your password anytime by providing your email and clicking “forgot password.”

● Can I edit or cancel my order?
You can cancel your order yourself by logging into your account (see above). In your account, you can also edit details such as contact information. To modify the products in your order, please contact our customer service office.

● What payment methods do you accept?
In the blinkblink.pl online store, you can pay with VISA or MasterCard, PayPo, Santander eInstallments, Apple Pay, Google Pay, online transfers (via Przelewy24), traditional bank transfer, or cash on delivery.

● Can I receive a VAT invoice?
Yes. To receive one, please fill in your invoice details (they may differ from the shipping address) and select the invoice option. We issue personal or business invoices.

● Are online payments secure?
Yes, all online payments are encrypted.

● What are the delivery options and costs?
Shipments are sent via DPD courier: prepaid 15.00 PLN, cash on delivery 25.00 PLN, or InPost parcel locker: prepaid 12.00 PLN, cash on delivery 22.00 PLN. Personal pickup in Warsaw, Gdańsk, or Łódź is free of charge.

● How long does order fulfillment take?
The fulfillment time depends on the selected product and is visible on the product page above the “add to cart” button. If the delivery time is not displayed, please select the product size first. Delivery within Poland takes 1–2 business days. In-store pickups take up to 5 business days.

● Can I pick up my order in-store?
Yes, in-store pickups in Warsaw, Gdańsk, or Łódź are possible, and product preparation may take up to 5 business days.

● How can I return glasses purchased online?
To return a product, log in to your account, select the order you wish to return from your completed orders, and go through the return wizard. Returns are also available here: https://blinkblink.pl/returns-open.php

● Can I return glasses purchased in-store?
Yes, you can return the product to any physical store. Please bring proof of purchase. The return will be processed by our online customer service office, and you will receive a refund within 14 days.

● How do I report a complaint or defect?
Complaints are submitted through an external platform at: https://systemrma.pl/reklamacje-beta/public/client/gg/pages/logowanie/

● How can I exchange glasses purchased online?
To exchange a product, log in to your account, select the order you wish to return from your completed orders, and go through the return/exchange wizard. In the notes, specify which product you want in exchange, and in the refund options choose “customer balance.” Exchanges are also available here: https://blinkblink.pl/pl/client-orders.html?display=returns&exchange=true

● How much time do I have to return an item?
You can return a product within 30 days from the date you received your order.

● When will I receive my refund?
Refunds are processed within 14 days from the date we receive the returned product and will be issued using the same payment method used for the purchase.

● How long is the warranty valid?
Products purchased in our store come with a 2-year manufacturer’s warranty.

● Do you offer glasses servicing and repairs?
Yes, we cooperate with manufacturers of the brands available in our store to supply original spare parts. To order a service, please email info@blinkblink.pl with photos of the damage and the model code. You can also fill out the service form here: https://blinkblink.pl/pl/about/autoryzowany-oficjalny-serwis-ray-ban-r-183.html

● Can I replace lenses in frames purchased from you?
Yes, both for sunglasses and prescription frames.

● Can I have an eye examination in-store?
Yes, each of our salons has a modern, fully equipped examination room. Eye examinations are performed by an Optometry specialist.

● What is the difference between an ophthalmologist and an optometrist?
An ophthalmologist is a medical doctor who diagnoses and treats eye diseases, prescribes medication, and performs surgeries. An optometrist specializes in vision assessment and determining the correct optical correction (glasses or contact lenses) but is not a medical doctor.

● Will I receive a prescription after an eye exam?
Yes, a prescription will be issued after the examination.

● How can I provide a prescription when ordering glasses online?
You can upload a scan or photo of your prescription directly when placing an online order for selected lenses and frames. You can also send the scan or photo to info@blinkblink.pl